1st lesson free
Hosoda's email address and phone number have been validated.
Hosoda
- Rate US$19
- Response 1h
US$19/hr
Contact
1st lesson free
- Japanese
- Japanese speaking
- Japanese listening
- Japanese reading
- Japanese writing
Learn business-level Japanese in a relaxed and casual setting! I’ve trained over 1,000 people with a retention rate of over 95%, and as a former customer support training instructor, I can help you d
- Japanese
- Japanese speaking
- Japanese listening
- Japanese reading
- Japanese writing
Lesson location
About Hosoda
[Career History] - Technical support and customer support management in general - Management of various KPIs and data - Improvement of response quality - Instructor for new employee training - Training and development design - Training instructor development - Recruitment, personnel, and labor management - Handling labor disputes As a technical support field manager, I was engaged in various tasks, including on-site operations, improvement of various KPIs, and management tasks mainly focused on improving customer satisfaction. I was mainly engaged in training-related tasks such as training new employees and training new instructors. Each instructor trained 20 to 30 people, and the average retention rate for all new employees remained at 70%, while my own personal record showed an average retention rate of over 95%. I also participated as an initial member in the launch of new branches, and was mainly in charge of recruitment, personnel, and labor-related tasks. In parallel with handling on-site attendance, negotiations with staffing agencies including personnel adjustments, retention of resignations, and interviews regarding labor disputes, I also concurrently handled the education and development of field managers and technical support field management tasks, as well as client negotiations. [Achievements] 1.) Technical Support Field Managers/Employees: Approximately 200 people - Service Quality: During approximately 3 years in charge, customer satisfaction remained above 85% - New Employee Training: During approximately 3 years in charge, conducted training for approximately 1000 new employees, and both individual performance and trainer performance resulted in a retention rate of over 95% for new employees. *At the time of launch of the new service, the average retention rate for other groups was 75% - New Instructor Training: Trained 5 certified trainers 2.) Recruitment, Human Resources, Labor Relations - Employees: Primarily responsible for a branch with approximately 350 employees - Handled labor trouble consultations for approximately 20 people, with 0 unresolved cases - Conducted interviews with approximately 5 people per day regarding operations, performance improvement, attendance improvement, etc. - Turnover Rate: Improved the average turnover rate from 30% to less than 10% in 1.5 years - Reduced the number of new hires to compensate for departing employees, successfully reducing costs by 30 million yen annually - Through negotiations with clients, Secure 10,000 hours of additional order processing time.
See more
About the lesson
- Compulsory School
- Secondary School
- Adult Education
- +15
levels :
Compulsory School
Secondary School
Adult Education
Master
Doctorate
MBA
Pre-School
A1
A2
B1
B2
C1
C2
Other Professional Training
Elementary
Intermediate
Advanced
Children
- English
All languages in which the lesson is available :
English
I previously worked in customer support, managing customer satisfaction and KPIs, conducting training sessions, training instructors, and developing managers! If you want to learn polite and highly satisfying communication skills, including business-level communication, please join us! You'll learn how to communicate in a way that leaves a natural and positive impression! If you can communicate verbally, nonverbal communication will be even easier!
See more
Rates
Rate
- US$19
Pack prices
- 5h: US$95
- 10h: US$190
free lessons
The first free lesson with Hosoda will allow you to get to know each other and clearly specify your needs for your next lessons.
- 1hr
online
- US$19/h
Similar Japanese teachers in
Saori
Melbourne, Australia & Online
- US$29/hr
- 1st lesson free
Hisako
Vincennes, France & Online
- US$29/hr
- 1st lesson free
Akina
Caen, France & Online
- US$47/hr
- 1st lesson free
Ryuichi
, United Kingdom & Online
- US$65/hr
- 1st lesson free
Makiko
Richmond, United States & Online
- US$50/hr
- 1st lesson free
Makiko
Prahran, Australia & Online
- US$43/hr
- 1st lesson free
Azu
Newcastle, Australia & Online
- US$25/hr
- 1st lesson free
Roke (ロケ)
Ciudad de México, Mexico & Online
- US$18/hr
- 1st lesson free
Hélène
Lille, France & Online
- US$29/hr
- 1st lesson free
Kaki
Toronto, Canada & Online
- US$22/hr
- 1st lesson free
Yugo
Centro (São Paulo), Brazil & Online
- US$24/hr
- 1st lesson free
Maurício
Jardim Vila Formosa (São Paulo), Brazil & Online
- US$17/hr
- 1st lesson free
Shigekazu
Milano, Italy & Online
- US$22/hr
- 1st lesson free
MOMOKA
Hamilton, Australia & Online
- US$17/hr
- 1st lesson free
Risa
Birmingham, United Kingdom & Online
- US$27/hr
- 1st lesson free
Ken
Upper Mount Gravatt, Australia & Online
- US$36/hr
- 1st lesson free
Aiko
Paris 4e, France & Online
- US$58/hr
Lars
Bergisch Gladbach, Germany & Online
- US$49/hr
- 1st lesson free
Alberto
Ciudad de México, Mexico & Online
- US$15/hr
- 1st lesson free
Michi
Melbourne, Australia & Online
- US$19/hr
- 1st lesson free
-
See Japanese tutors
